Terms & Conditions
Welcome to Fasssions.com. By placing an order through our website, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.
1. Order Confirmation
All orders placed on Fasssions.com are subject to product availability and order confirmation.
We reserve the right to cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity.
2. No Return & No Exchange Policy
All products sold on Fasssions.com are covered under our strict No Return and No Exchange policy.
We do not accept returns or exchanges except in cases where the product is damaged during transit and the claim meets all the requirements mentioned below.
3. Mandatory Box Opening Video (Damage Claims)
IMPORTANT
A continuous box opening video is mandatory for any damage claim.
The video must:
Start before opening the sealed parcel.
Clearly show the shipping label.
Show the package being opened.
Clearly display the damaged product.
Damage claims without a valid box opening video will NOT be accepted under any circumstances.
4. Advance Payment Policy
If an order is shipped after receiving an advance payment, the advance amount is non-refundable if:
The customer refuses to accept the parcel.
The parcel is returned due to customer unavailability.
Incorrect address or phone number is provided.
The customer cancels after dispatch.
5. Product Images
Product images are for illustration purposes.
Slight variations in colour may occur due to lighting, photography, and screen settings.
Minor differences in finish or appearance do not qualify as defects.
6. Shipping
Delivery timelines are estimates and may vary based on courier services and location.
Fasssions.com is not responsible for delays caused by courier companies, weather conditions, natural disasters, strikes, or other unforeseen circumstances.
7. Incorrect Address
Customers are responsible for providing accurate shipping information.
Fasssions.com will not be responsible for:
Incorrect addresses
Wrong phone numbers
Failed deliveries due to customer errors
Additional shipping charges may apply for re-delivery.
8. Order Cancellation
Orders may only be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be accepted.
9. Refund Policy
Refunds will only be processed if:
Fasssions.com cancels the order.
A refund has been approved by our support team.
Refund processing may take 5–10 business days, depending on the payment method.
10. Customer Responsibility
By placing an order, you confirm that:
You have read and accepted these Terms & Conditions.
You understand the No Return & No Exchange policy.
You agree that a box opening video is mandatory for damage claims.
You understand that advance payments are non-refundable if the parcel is refused after shipment.
11. Contact Us
For any questions or support, please contact us through the contact details provided on Fasssions.com.
Customer Declaration
Before completing your purchase, you confirm that:
✅ I understand that No Return & No Exchange is applicable.
✅ I understand that a Box Opening Video is mandatory for any damage claim.
✅ I understand that Advance Payment cannot be refunded if I refuse to accept the parcel after shipment.
✅ I have read and agree to all Terms & Conditions of Fasssions.com.